We sat down with Will Sockolov, Head Coach at Flagship Gym in San Francisco. We wanted to know what access for the gym looked like before Nexkey, and how Nexkey solved their frustrations with access control.
Flagship, San Francisco’s first functional fitness gym, opened more than 5 years ago, and since then has opened 3 locations in the heart of downtown. Flagship has 3 owners who were active in the Crossfit community. They focused on movement first and training intelligently, while learning from doctors, physical therapists, and strength and conditioning coaches to build out their vision. Flagship focuses on the movement versus the competition side of fitness for people interested in how they can be healthier and live a more active life.
Here is what Will had to say about the gym’s access control before and after Nexkey.
How big is Flagship?
We have multiple locations (3) across San Francisco and 15 different coaches. We currently have more than 1000 members coming to flagship gyms.
How did you access the space prior to using Nexkey?
We used traditional keys. We had a backup system of lockboxes which got us into trouble when we were doing our build out in our South Market space. (The lockboxes had been stolen which lead to theft.)
What issues were you having with keys?
Keeping track of all of them was a big issue. Between the coaches, and all the vendors - we have towel service, a service for restroom products, and cleaning teams. Sometimes we have a contractor or subcontractor who needs to get in various locations so a lot of keys were floating around in the space.
Why did you decide you needed Nexkey?
For us, especially with 3 locations - it's one thing to only have one gym but with multiple locations, it just made a lot more sense to go digital
Who uses Nexkey in your gym?
All the coaches and all subcontractors use Nexkey - our janitorial staff, carpenters, plumbers, electricians, you name it. We have 15 trainers, and a 3-4 trainers who are part-time. We lease a refrigerator at the gym where members order food and someone needs to come in twice a week to stock the refrigerator and vending machines. A lot of people are coming in and out.
What is the biggest advantage Nexkey offers?
It is one less thing for us to have to worry about. I am always thinking about how many things I can take off my plate. I don’t have to think about who has a key, who lost a key, or having to rekey the gym when one gets lost.
The first time we contacted Nexkey was after we had a lockbox stolen. They opened up the lockbox, and got into the gym where some things were stolen. I don’t have to worry about that anymore.
If and when Flagship goes beyond 3 gyms, managing more and more keys will be easier through the app.
Why should more gyms look to use Nexkey?
It really depends on the size of your staff. If you have a lot of coaches who are dropping, switching shifts, picking up classes, or even having a coach have access to one gym but the off chance they need to go run a corporate class, then you don’t have to worry about access.
With keys, if you are a coach at one facility, “Here is these 3 keys you need to manage. Don’t lose them even though you may never use them, maybe on the off chance you do.” Nexkey just makes things a lot more flexible.
What advice would you give to someone looking at access control solutions?
I would really just recommend they look into whether or not access control is taking up a significant amount of their time or there is a cause for concern. As they look to scale, they can anticipate the need to simplify.
Keep an eye out on the overarching picture of the everyday in terms of what is going on in the business and be able to have coaches get in and out.