Privacy Policy

This website is operated by NexKey, Inc. ("NexKey", "US" or "We"), a Delaware corporation located at 245 South Railroad Avenue, San Mateo, CA 94401. We respect your personal information and we have established this comprehensive privacy policy, which describes the types of information that we collect from end users and our practices for collecting, using, maintaining, protecting and disclosing this information.

This privacy policy applies to the information that we collect through this website (the "Website"), through e-mail or other electronic messages between you and the Website and through our mobile application (the "Application"). For avoidance of any doubt all payment transaction through this website shall be executed by [BrainTree] and any personal information provided by the users of this website during such payment transactions shall be subject to the applicable privacy policy established by [BrainTree].


NexKey is a software platform for physical access management which also provides digitized physical access points. Our API allows NexKey to be easily integrated with third party applications and building management systems.

Children under age of 13

The Website and the Application are not intended for use by children under 13 years of age. No one under age 13 may provide any personal information to or on the Website and or the Application. We do not knowingly collect personal information from children under 13. If you are under 13, you should not use or provide any information through the Website and/or the Application, use any of their interactive or public comment features or provide any information about yourself to us, including your name, address, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information received from a child under 13, please contact us at NexKey, 245 South Railroad Avenue, San Mateo, CA 94401.

Information we collect

Personal information from individuals. Personal information is any information that can be used to personally identify an individual user, such as name, physical address, e-mail address, telephone number, social security number and any other similar information that can be used to uniquely identify, contact or locate an individual. The personal information that we collect from individual users of our Website and Application is:

  • names
  • phone numbers
  • e-mail addresses
  • user location In the event individual users are invited to our Website and Application by other users, they will need to verify their phone number and e-mail address in order to activate their account.

Other Data, Usage details. While you use/ navigate through our Website and Application, we may automatically collect certain information about your equipment, browsing actions and patterns, including, but not limited to:

  • Details of your visits to our Website and Application, including date and time of access, traffic data, location data, logs and other;
  • key management activity;
  • connection network of contacts
  • [Information about your device and internet connection, including your IP address and location,]
  • operating system and browser type.
  • Analytics and bug-tracking information (e.g. crash reports) -- NOT anonymous

Cookies and other tracking technologies

The information that we collect automatically is statistical data and cannot be used to identify you as an individual. It helps us to improve our Website and Application and to deliver a better and more personalized service. We may use cookies for automatic data collection. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this option you may be unable to access certain parts of our Website [or the Application]. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website [or Application].

How we use your information

(1) We will use the personal information you provide:

- to maintain and administer your account and profile with us;

- to provide you with information about our services and products;

- to notify you about changes to our Website and the Application, including this privacy policy, the terms of service, or any products or services we offer or provide;

(2) We will use the non-personally identifiable information:

- to customize our services for you and to personalize and improve your experience on the Website and the Application.

- to conduct testing, audit and troubleshooting;

- to understand how the visitors use the Website and our Application and estimate their usage patterns.

- to collect information about your preferences, about browser type and operating system;

Information Sharing

We do not share personal identifiable information collected through the Website and the Application with other companies or individuals. However we reserve the right to disclose your personal information to third parties if required by a court order, law or legal process, including responding to any government or regulatory request. We may also disclose your personal information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of NexKey, our users or others.


We take reasonable measures and precautions designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on secure servers behind firewalls. We restrict access to personal information to employees, contractors and agents who are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations. However, we are unable to guarantee that the security measures we take will not be penetrated or compromised or that your information will remain secure under all circumstances.

Areas of our Website and Application that collect personal data use Secure Sockets Layer (SSL) encryption, in order to take advantage of this you must use an SSL-enabled browser. Doing so will protect the confidentiality of your personal data while it is transmitted over the Internet.

The safety and security of your information also depends on you. If you have a password for access to certain parts of our Website and Application, it is your responsibility to keep it confidential. Although we do our best to protect your personal information, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to our Website or Applications. Any transmission of personal information is at your own risk.


We will provide you with access to your personal information that we store to the extent it is available and allow you to correct, amend or delete inaccurate information.

You may also send us an email at to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

California Civil Code Section § 1798.83 permits the users of this Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to or write us at: NexKey, Inc., 245 South Railroad Avenue, San Mateo, CA 94401

Linking to other websites and services

This Website may provide links to other websites and services. Please be aware that if you access a website or a service through a link we provide, you will be subject to the privacy policy of that site and we will not be responsible for the practices and policies adopted by those websites and services and we do not endorse their products and services.

Further we are not responsible for the contents of any website referred from

International Users

NexKey, Inc. is a U.S. company and the Website and the Application are hosted in the United States. If you access the Website or the Application from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from the United States laws, please be advised that through your continued use of the Website, the Applications or our services, you may be transferring your personal information to the United States and you consent to that transfer. Additionally, you understand that your personal information may be processed in countries (including the United States) where laws regarding processing personal information may be less stringent than the data protection laws in your country. We will protect your personal information according to the terms of this Privacy Policy, regardless of where it is collected, processed and stored.

Changes to this Privacy Policy

Please note that we reserve the right to make amendments to this privacy policy. We will keep you informed of any such amendments. We will post any changes that we make to our privacy policy on the Website home page [and/or the Application] with a notice that the privacy policy has been updated.

If we make material changes to how we treat our users' personal information, we will notify you by e-mail to the primary email address specified in your account and/or through a notice on the website home page. It is your responsibility to provide us with an up-to-date e-mail address for you, and for periodically visiting our website and this privacy policy to check for any changes.

Contact information

If you have any additional questions or concerns about this privacy policy, please feel free to contact us any time through this Website or by contacting us at the following address:

NexKey, Inc.

245 South Railroad Avenue

San Mateo, CA 94401

Phone: 650-931-4637

Last Updated: March 28, 2019